MAKE A CLAIM

I have a perfume that has changed color, what should I do?

It’s completely normal for the color of your perfume to change over time. The reason is that we don’t add any artificial coloring to our perfumes. We keep the perfume’s natural color, which means it’s not unusual for it to shift over time. However, w

I have a product that is causing an “undesired effect”, what should I do?

If you suspect that your perfume isn’t of the right quality, please email us at [email protected]. To help us assess the situation, make sure to include photos of the perfume in your message.

Can I file a claim for defective products?

When you shop at essnce.se, you have a 3-year warranty period. If you wish to make a claim, please email us at [email protected] and include your order number and the reason for the claim. If your claim is approved, you may receive a repair, replacemen

A perfume was damaged during delivery, how do I file a claim?

If a product has been damaged during delivery, please email us at [email protected]. To help us assess the situation, make sure to include photos of the package and the damaged item in your message.

How long does the claims process take?

Once we receive your claim, it usually takes about one week for us to complete the process.

I’m not satisfied with how my claim was handled, what should I do next?

If you’re not satisfied with how your claim was handled, you can send us an email at [email protected].