ORDER

Where is my order confirmation?

You should receive your order confirmation at the email address you provided during checkout. Make sure to also check your spam folder in case it ended up there. If you still can’t find it, feel free to contact us via chat, the contact form, or email

How do I change my delivery address?

We can’t guarantee that it’s possible to change your delivery address, as it depends on whether your order has already been packed. Send an email to [email protected] with your name, order number and the new address you want to change to.

Can I add a product to my order afterwards?

Unfortunately, it’s not possible to add products to an order that has already been placed.

I placed the wrong order, can I change it?

We can't guarantee that changes are possible, as it depends on whether your order has already been packed. To check if it's still possible to make changes, please email us at [email protected] or use our contact form. To help us process your request fa

I regret my purchase, what should I do now?

We can't guarantee that it's possible to cancel your order, as it depends on whether we've already packed it. To check if changes can still be made, please email us at [email protected] or use our contact form. If you want to know more about the terms

Is there an age limit to order?

We do not have a specific age limit for placing an order with us, but it is important for us to ensure that our customers have the responsibility required to complete a purchase. Therefore, some payment methods have age requirements that may affect y

Can I buy a tester and a full-size perfume in the same order, try the tester, and return the unopened full-size if I don’t like the scent?

Absolutely! To return your products, it's important that they are unopened. If you’re unsure, we recommend adding one (or several) testers to your order. That way, you can smell the tester first and decide if the scent is right for you. Please note t

My purchase won’t go through, who do I contact?

If you’re having trouble completing your order, email us at [email protected].

Kan man förbeställa en produkt?

We don’t offer pre-orders, but you can be notified as soon as the item is back in stock! Just click “NOTIFY ME” on the product page and you’ll receive a notification as soon as it’s available again.

I accidentally entered the wrong email address for my order – what should I do?

To help you update your email address, we need your name, address, and phone number so we can locate your order. Please also include the correct email address you want it changed to. Send all the information to [email protected] and we’ll assist you fr

I'm experiencing technical issues and can't complete my order – what should I do?

If you're having technical problems while placing your order, please contact us at [email protected] and describe the issue you're encountering. We'll be happy to help!

How quickly do you restock sold-out products?

Unfortunately, we can't give an exact timeframe for when a sold-out product will be back in stock. It can take anywhere from a few weeks to longer, depending on several factors. We always aim to restock as soon as possible and work continuously to ma