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<p>Our customer service team is here to help, and in general, you can expect a reply within one business day. To help us assist you faster, please include as much information as possible about your issue when reaching out.</p>

Our customer service team is here to help, and in general, you can expect a reply within one business day. To help us assist you faster, please include as much information as possible about your issue when reaching out.

How long does it take to hear back from your customer service?

ABOUT ESSNCE

What is ESSNCE

How did the business idea come about?

Where is ESSNCE located?

Where are the perfumes made? Are they produced by you?

Do you have a physical store I can visit?

I’d love to work with you, do you have any open positions?

What is ESSNCE Originals?

How do you handle constructive feedback?

How do ESSNCE giveaways work?

How do you work with sustainability?

How often do you launch new products?

Why are you more affordable than other competitors?

I want to leave positive feedback, how do I do that?

How long does it take to create a perfume?

How much perfume oil do your perfumes contain?

Why are the perfumes so affordable if you claim they are high quality like designer fragrances?

How long do the scents last on the skin?

Do you have your “own” perfumes that are not inspired by others?

Where are the perfumes made?

I need help choosing the right perfume, can you recommend one?

Hur mycket ska man spraya av parfymen?

How should I store my perfume to keep it in the best possible condition?

Are your perfumes tested on animals?

My perfume has changed color. Is that normal?

The product is out of stock, what should I do?

Are the perfumes inspired by designer fragrances?

What do notes mean in a perfume?

What does scent family mean?

How do I know what notes a perfume contains?

Why does perfume last differently on different people?

Who do I contact for product development ideas or feature suggestions?

What do your perfumes cost?

Are there testers for all perfumes?

Do you have men's fragrances?

Do you have unisex fragrances?

Why don’t you have more men’s fragrances?

Why do your testers cost money?

Where can I find information about the christmas calendars?

Can I buy gift cards from you?

When will you launch the scents under "Upcoming launches"?

I want to review a perfume, where can I do that?

Why can perfume stain clothes?

How much perfume can I bring when I travel?

Can I use perfume with nut notes if I have a nut allergy?

How long does a perfume last?

Will more scents be launched as body lotions?

What are the qualities of ESSNCE Body Lotion?

What ingredients are in ESSNCE Body Lotion?

Why is ESSNCE Body launching as a limited edition?

Is ESSNCE Body Lotion allergy tested?

Can I use ESSNCE Body Lotion if I have allergies?

What does the date on the top of the ESSNCE Body Lotion tube mean?

Why does your Body Lotion contain water?

How long does the scent of the body lotion last on the skin?

How long does the body lotion keep the skin hydrated?

Is ESSNCE Body lotion vegan?

What is the texture of ESSNCE Body Lotion like? Is it runny or thick?

Is ESSNCE Body Lotion moisturizing?

Do your products contain any phthalates?

ABOUT THE PRODUCTS

What is ESSNCE ESSENTIALS?

Are you on social media?

How often do you respond to customer questions, DMs, and comments on your social channels?

Do you have a newsletter?

How do I unsubscribe from the newsletter?

Do you do collaborations or PR?

How do you handle hate comments?

I’ve written a review and now want to manage it. How do I do that?

SOCIAL MEDIA AND NEWSLETTERS

Where is my order confirmation?

How do I change my delivery address?

Can I add a product to my order afterwards?

I placed the wrong order, can I change it?

I regret my purchase, what should I do now?

Is there an age limit to order?

Can I buy a tester and a full-size perfume in the same order, try the tester, and return the unopened full-size if I don’t like the scent?

My purchase won’t go through, who do I contact?

Kan man förbeställa en produkt?

I accidentally entered the wrong email address for my order – what should I do?

I'm experiencing technical issues and can't complete my order – what should I do?

How quickly do you restock sold-out products?

ORDER

What is your shipping policy?

What delivery options can I choose from?

Can I change my delivery address after placing my order?

What happens if I don’t collect my package from the pick-up point?

What should I do if I receive a damaged shipment?

I’m missing a product from my order, who do I contact?

Which countries do you ship to?

Are there any customs fees or additional taxes when ordering to Norway?

I’m having trouble picking up my package, who should I contact?

Why does shipping cost money?

DELIVERY

Do you offer open purchase on your products?

If I haven’t tested the perfume, can I return it?

I don’t like the scent, is it possible to exchange it for another perfume?

I tried the product but I didn't like it, can I return it?

I'm not satisfied with how my return has been handled, how do I proceed with the matter?

How long does it take to hear back from your customer service?Updated 6 hours ago