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ABOUT ESSNCE

What is ESSNCE

ESSNCE is a beauty brand founded by Jonna Gustafsson. It all began in a basement in 2022 with just two employees. Today, we’re a team of ten and ESSNCE has grown into so much more. It’s a family, it’s a business, and it’s something truly special. ESS

How did the business idea come about?

Most perfume brands come with incredibly high prices compared to what it actually costs to produce a fragrance. That’s when the idea came to us. We wanted to create a scent similar to a designer perfume, but without all the unnecessary costs.

Where is ESSNCE located?

Our office and warehouse are located in Sweden, in a small town in Småland called Nässjö.

Where are the perfumes made? Are they produced by you?

The perfumes are produced at a small family-owned perfumery in France, and the raw materials are sourced from the perfume capital Grasse, located just a few miles from our factory

Do you have a physical store I can visit?

No, we’re an online-only store where all our products are available for purchase on our website. However, we occasionally host pop-up shops in different cities, so keep an eye on our social media for updates on future pop-up plans! You can also find

I’d love to work with you, do you have any open positions?

That’s so exciting to hear! If we have any job openings, we announce them on our social media, so keep an eye out there!

What is ESSNCE Originals?

ESSNCE Originals is a collection of fragrances we’ve created entirely on our own without taking inspiration from other designer scents. Just pure originality! We know it can feel challenging to shop for a fragrance that’s only available online. That’

How long does it take to hear back from your customer service?

Our customer service team is here to help, and in general, you can expect a reply within one business day. To help us assist you faster, please include as much information as possible about your issue when reaching out.

How do you handle constructive feedback?

We’re always interested in hearing what our customers and visitors think, whether it’s positive feedback or suggestions for improvement. Your input is important to us and helps us grow and improve our services. You’re welcome to share your thoughts t

How do ESSNCE giveaways work?

At ESSNCE, we handle giveaways impartially and make sure the process is fair and transparent. No employees take part in the competitions. When selecting winners, we use different methods depending on the format, rules, and requirements of each giveaw

How do you work with sustainability?

We aim to be committed to sustainability on multiple levels. All production takes place at our factory in France, and since we don’t use any middlemen, deliveries go directly to our warehouse, reducing both environmental impact and unnecessary costs.

How often do you launch new products?

The frequency of our launches can vary, since we often have several scents in development at the same time. Some are ready earlier than expected, while others may take longer to complete. Seasons also affect timing. For example, we had fewer launches

Why are you more affordable than other competitors?

We are more affordable than many other brands because we have removed unnecessary costs, such as middlemen. Our process goes directly from the factory to our warehouse and then straight to you as a customer. We do not repackage or add extra wrapping.

I want to leave positive feedback, how do I do that?

We are so happy to hear that you want to share positive feedback with us, it truly means a lot :)You can reach out to us through our social media channels, use our contact form, or send us an email at [email protected] @essnce.com. Instagram @es