RETURNS

Do you offer open purchase on your products?

We offer a 14-day right of withdrawal for purchases made on our website. The withdrawal period starts from the day you receive your order or, in the case of split deliveries, the last part of your order. When returning products, they must not have be

If I haven’t tested the perfume, can I return it?

If the perfume is unopened, meaning you haven’t tested it, you have a 14-day right of withdrawal to return the product. Please note that you, as the customer, are responsible for the return shipping costs. You can send the return using any shipping p

I don’t like the scent, is it possible to exchange it for another perfume?

Unfortunately, we do not offer exchanges on perfumes. If you want to switch to another scent, you’ll need to return the one you don’t like and place a new order for the one you want. Please note that the perfume you wish to return must not have been

I tried the product but I didn't like it, can I return it?

I’m sorry, but we cannot accept returns on products that have already been tested. If you are unsure about the scent, we recommend ordering a tester of the perfume along with your purchase. This way, you can try the tester first, and if you're not ha

I'm not satisfied with how my return has been handled, how do I proceed with the matter?

If you are not satisfied with how your return has been handled, you can email us at [email protected].